Complaints – Oaktree Mortgages

Complaints Procedures

If you have a complaint or dispute with us, you are entitled to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us either in writing, by telephone or email.

Please be assured we treat complaints seriously. For your protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (‘FOS’). Please see the following link for further details:

http://financial-ombudsman.org.uk/

Download complaints procedure

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B90 4AQ

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The Oak Tree Mortgages Partnership LLP is Authorised and Regulated by the Financial Conduct Authority.
The Oak Tree Mortgages Partnership LLP is a Limited Liability Partnership.
The Financial Conduct Authority does not regulate some aspects of buy to let mortgages.
YOUR HOME OR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS
Registered in England and Wales No OC426885 Registered Address: 372 Stratford Road, Shirley, Solihull B90 4AQ.
Telephone 0121 733 8833 9:30am - 5:30pm, Monday - Friday. Email: email@oaktreemortgages.com
We are entered on the Financial Services Register No 917270 at https://register.fca.org.uk/
The guidance and/or advice contained within the website is subject to the UK regulatory regime and is therefore primarily targeted at customers in the UK.

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Terms of Business | Complaints